Privacy Policy

Martin Transportation Systems · Effective: May 4, 2026

Martin Transportation Systems ("MTS," "we," "us," or "our") respects the privacy of individuals who interact with us. This Privacy Policy explains what information we collect from our employees and authorized users in the course of operating internal IT services, how we use it, and the choices you have.

This policy is focused on personal information used by internal MTS IT systems, including the mobile numbers used to deliver one-time temporary passwords by SMS to authorized MTS employees.

1. Information We Collect

In the course of providing IT services to MTS employees, we collect and maintain:

Active Directory account information — including the employee's name, username, email address, department, and job title, as required for normal operation of MTS computer systems.
Mobile phone numbers — voluntarily provided by the employee to MTS IT and stored in the employee's Active Directory user record (specifically, the pager attribute). Providing this number is optional; employees who do not provide one use alternative account-recovery methods, and no SMS is sent to them.
System and audit logs — records of authentication events, password reset requests, and administrative actions taken on MTS IT systems.

2. How We Use This Information

We use the information described above only to operate MTS IT systems, including:

Authenticating employees to MTS computer systems and applications.
Sending one-time temporary passwords by SMS to an employee's voluntarily-provided mobile number when an MTS IT administrator initiates a password reset for that employee's Active Directory account.
Generating internal audit logs of administrative actions for security and compliance purposes.

We do not use the information for marketing, promotions, advertising, profiling, or any purpose unrelated to MTS internal IT operations.

3. SMS Communications

Opt-in: Employees opt in to receive SMS by voluntarily providing their mobile number to MTS IT for storage in their Active Directory user record. Employees who do not provide a number do not receive any SMS from MTS.

What we send by SMS

A single SMS is generated only when an MTS IT administrator manually initiates a password reset for a specific employee through an internal IT support tool. The message contains a one-time temporary password the employee uses to sign in. The temporary password forces a password change at next logon and is valid for a single session.

Frequency

Low. Typically zero to three messages per employee per year, only when the employee requests a password reset. No automated, scheduled, bulk, or marketing messages are ever sent.

Opt-out

You may revoke consent at any time by either of the following:

Asking MTS IT to remove your phone number from your Active Directory record. After removal, no further SMS will be sent to that number.
Replying STOP to any SMS received from us. This adds your number to the carrier-level opt-out list automatically.

Help

Reply HELP to any SMS for support information, or contact MTS IT directly using the information at the bottom of this page.

Standard messaging rates

Standard message and data rates from your mobile carrier may apply. MTS does not charge for SMS messages.

4. Sharing of Information

We do not sell, rent, lease, or share your mobile number, opt-in information, or any related personal information with third parties for marketing, promotional, or any other purposes unrelated to operating MTS IT services. This includes affiliates, marketers, and unrelated entities.

The only third party with which mobile numbers are shared is our SMS delivery provider (Twilio Inc.), which transmits the temporary-password SMS to your mobile carrier on our behalf and processes only what is required to deliver the message. Twilio does not use this information for its own marketing.

We may disclose information when legally required (subpoena, court order, lawful government request) or when necessary to protect the rights, property, or safety of MTS, its employees, or others.

5. Data Retention

Active Directory account information is retained for the duration of your employment at MTS and a defined retention period thereafter, in accordance with MTS's record-retention policies. SMS delivery records (Twilio message identifiers and delivery status, but not the message contents themselves) are retained for audit purposes for up to one year.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect the information described above, including encryption in transit, role-based access controls, audit logging, and routine access reviews. No system is perfectly secure; if we become aware of a breach involving your personal information, we will notify you in accordance with applicable law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of this page reflects the most recent update. Material changes will be communicated to employees by email or through internal MTS communication channels.

8. Contact

Questions about this Privacy Policy, or requests to remove a phone number from your Active Directory record, can be directed to:

Martin Transportation Systems — IT Department
Email: support@mtstrans.com
Phone: +1 (616)455-8850
Address: 7300 Clyde Park Ave, Byron Center MI. 49315

Terms of Use for SMS Notifications

Martin Transportation Systems · Effective: May 4, 2026

By providing your mobile number to MTS IT for storage in your Active Directory user record, you agree to the terms below governing the SMS-based password-reset notifications described in the Privacy Policy above. These terms apply only to the SMS notifications and do not supersede or modify any existing employment agreement or MTS IT Acceptable Use Policy.

1. Eligibility

This service is available only to current employees of Martin Transportation Systems with an active Active Directory account. Access is provided as part of the employment relationship and ends automatically upon termination of employment, transfer to a non-employee status, or removal of the phone number from the employee's AD record.

2. Service Description

A one-time temporary password may be sent by SMS to your registered mobile number when an MTS IT administrator initiates a password reset for your Active Directory account. Each message is purely operational; no marketing, advertising, promotional content, or third-party content is sent through this channel. Messages are sent only on demand, initiated by an authorized MTS IT administrator. There is no automated, scheduled, or bulk send.

3. No Service-Level Guarantee

This service is provided on an "as-available" basis. Delivery of any SMS depends on your mobile carrier, network conditions, and the third-party SMS gateway (Twilio Inc.). MTS does not guarantee delivery time, message receipt, or service uptime. If you have not received an expected password-reset SMS within a reasonable time, contact MTS IT through alternative channels (in-person visit, manager-assisted helpdesk ticket).

4. Acceptable Use

You agree to:

Use this service only for receiving operational password-reset notifications related to your own MTS Active Directory account.
Treat any temporary password received as confidential. Do not share, screenshot, or forward received SMS contents to any other person.
Promptly use the temporary password to sign in and change it. Temporary passwords are intended for single-use and become invalid after first logon.
Notify MTS IT immediately if you receive an unexpected password-reset SMS that you did not request.

5. Charges

MTS does not charge employees for receiving these SMS messages. Standard message and data rates from your mobile carrier may apply; consult your carrier plan for details.

6. Termination

You may revoke consent at any time by either of the following:

Asking MTS IT to remove your phone number from your Active Directory record. Once removed, no further SMS will be sent to that number.
Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any received message. This adds your number to the carrier-level opt-out list automatically.

MTS may terminate or suspend access to this service for any user at any time, without notice, in MTS's sole discretion, including (but not limited to) suspected misuse, employment changes, or operational reasons.

7. Limitation of Liability

To the fullest extent permitted by law, MTS is not liable for any damages arising from non-delivery, late delivery, or interception of any SMS sent through this service, or from misuse of any temporary password by a person other than the intended recipient. This service is one of several account-recovery mechanisms; users are responsible for using available alternatives if SMS is not received.

8. Changes to These Terms

MTS may update these terms from time to time. The "Effective" date at the top of this section reflects the most recent update. Material changes will be communicated to employees by email or through internal MTS communication channels. Continued use of the service after a material change constitutes acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Any dispute arising from these terms or the SMS service will be resolved in the state or federal courts located in Michigan.

10. Contact

Questions about these Terms of Use, or requests to remove your phone number from your AD record, can be directed to:

Martin Transportation Systems — IT Department
Phone: +1 (616)432-5487
Email: support@mtstrans.com
Address: 7300 Clyde Park Ave SW, Byron Center MI 49315